About us

At Selfservit, we constantly endeavour to bring the power and flexibility of mobility and the cloud to our customers. Mobility, we believe, brings to our customer the tool to improve their operational efficiencies, while at the same time enhancing their customer's experience transacting with them.

Selfservit specializes in helping organizations leverage the latest advances in information and communications technologies to serve their customers better. The philosophy at Selfservit is to work with customers to help them serve their customers better.

Deploying solutions on the cloud reduces our customer’s investment on infrastructure and software licenses, while also helping them focus on their core business.

Features

  • Smartphone
    • Receive instant alerts on service call/order assignment
    • Update of real time status (Service Call, Service Order)
    • Capture add-on activities and effort/resources expended
    • Generate Field Completion Report and capture customer signature
    • Closure with attachments (field completion report)
    • Collaborate with service experts, reach support for faster issue resolution
    • View relevant knowledge artifacts
    • Capture equipment parameters as part of inspections/good-will visits
    • Offline capability when the technician is out of network coverage area
  • Basic Phone
    • Receive instant alerts on service call/order assignment
    • Retrieve tasks to be completed
    • Report start, progress, completion of service call/order
  • Office (Web)
    • Log Customer calls, Scheduling , Monitoring completion by Technician
    • Field force location tracker
    • Setup Lists i.e. checklists, quality control list, resource list and part list
    • Maintain Common knowledge repository
    • Define Activity schedule and attach lists , knowledge artifacts
    • Generate / Source (ERP/CRM) Service Orders
    • Service Order Scheduling to Closure workflow
    • Track quotations (generated out of inspection/goodwill visits) to closure    
  • Tablet
    • Performance dashboards
      • Service Call , Service Order Metrics
      • Service Engineer productivity
      • Activity wise Analysis
      • Customer Service TAT (Turn-around-Time)
      • Branch / Dealer performance
      • Service Order Profitability