Clients

   
   
   
   
   

Features

  • Smartphone
    • Receive instant alerts on service call/order assignment
    • Update of real time status (Service Call, Service Order)
    • Capture add-on activities and effort/resources expended
    • Generate Field Completion Report and capture customer signature
    • Closure with attachments (field completion report)
    • Collaborate with service experts, reach support for faster issue resolution
    • View relevant knowledge artifacts
    • Capture equipment parameters as part of inspections/good-will visits
    • Offline capability when the technician is out of network coverage area
  • Basic Phone
    • Receive instant alerts on service call/order assignment
    • Retrieve tasks to be completed
    • Report start, progress, completion of service call/order
  • Office (Web)
    • Log Customer calls, Scheduling , Monitoring completion by Technician
    • Field force location tracker
    • Setup Lists i.e. checklists, quality control list, resource list and part list
    • Maintain Common knowledge repository
    • Define Activity schedule and attach lists , knowledge artifacts
    • Generate / Source (ERP/CRM) Service Orders
    • Service Order Scheduling to Closure workflow
    • Track quotations (generated out of inspection/goodwill visits) to closure    
  • Tablet
    • Performance dashboards
      • Service Call , Service Order Metrics
      • Service Engineer productivity
      • Activity wise Analysis
      • Customer Service TAT (Turn-around-Time)
      • Branch / Dealer performance
      • Service Order Profitability