Field Service Management Application

MService is a cloud based field service management platform that brings the power of mobility to field support focused organizations. MService automates every step of the service process, and helps organizations gain a more detailed view of their field service operations.

MService leverages the power of mobility, enhances, track service levels in real time from field using its mobility features. Designed around the needs of industries having substantial field support commitments, connects your technicians in the field with your web application using ‘cloud’.

Overview

Features

  • Smartphone
    • Receive instant alerts on service call/order assignment
    • Update of real time status (Service Call, Service Order)
    • Capture add-on activities and effort/resources expended
    • Generate Field Completion Report and capture customer signature
    • Closure with attachments (field completion report)
    • Collaborate with service experts, reach support for faster issue resolution
    • View relevant knowledge artifacts
    • Capture equipment parameters as part of inspections/good-will visits
    • Offline capability when the technician is out of network coverage area
  • Basic Phone
    • Receive instant alerts on service call/order assignment
    • Retrieve tasks to be completed
    • Report start, progress, completion of service call/order
  • Office (Web)
    • Log Customer calls, Scheduling , Monitoring completion by Technician
    • Field force location tracker
    • Setup Lists i.e. checklists, quality control list, resource list and part list
    • Maintain Common knowledge repository
    • Define Activity schedule and attach lists , knowledge artifacts
    • Generate / Source (ERP/CRM) Service Orders
    • Service Order Scheduling to Closure workflow
    • Track quotations (generated out of inspection/goodwill visits) to closure    
  • Tablet
    • Performance dashboards
      • Service Call , Service Order Metrics
      • Service Engineer productivity
      • Activity wise Analysis
      • Customer Service TAT (Turn-around-Time)
      • Branch / Dealer performance
      • Service Order Profitability