Our Team

Leadership Team
Chak Mamidipalli
Founder & CEO
  • Over 23 years of experience across 20 geographies delivering Product and Services based solutions in Enterprise, Financial Services verticals.
  • Worked in Mascon, National Semiconductor Corp, AMEX, Polaris.
  • Spent a decade in Architecting, delivering solutions using Internet, Mobile technologies
  • Advised Tier 1 Banks & Product companies on Internet, Mobile banking technology strategy & Architecture blueprint
Advisory board
(A blend of product-technology-market-finance-entrepreneurship skills)
Kannan Narayanaswamy
    Advisor for CEO coaching/mentoring
  • Kannan currently advises start-ups on scale-up and VC's in value investing.
  • A Visiting Professor, IIM Ahmedabad teaches VC and Private Equity. 
  • Over two decades experience in funding, investing, incubating and starting small industry.
  • Incubated a technology company, as an interim CEO, in a telecom software product development start-up out of IITM.
Koen Van Den Brande
    Advisor for Product Strategy & Marketing
  • Responsible for product strategy and marketing worldwide and across all Temenos products; 
  • Member of the Microsoft's EMEA Financial Services team, responsible for defining retail banking strategy.
  • Strong Product strategy , marketing and technology.
Roy Anirban
    Advisor for Mobility & Digital Channels
  • Internationally experienced ‘C’ level IT Executive with overall 26 years’ experience in Technology
  • 15 years of which were spent in deploying large scale digital applications globally  across a variety of industries, including Financial Services, Healthcare, Travel, Manufacturing, Automotive and more.
  • Demonstrated ability at building and running large scale development centres distributed across multiple locations.
  • An individual with strong domain knowledge in Mobile and Internet technology and ability to partner with businesses to transform business vision into innovative and leading-edge technology implementation.

Features

  • Smartphone
    • Receive instant alerts on service call/order assignment
    • Update of real time status (Service Call, Service Order)
    • Capture add-on activities and effort/resources expended
    • Generate Field Completion Report and capture customer signature
    • Closure with attachments (field completion report)
    • Collaborate with service experts, reach support for faster issue resolution
    • View relevant knowledge artifacts
    • Capture equipment parameters as part of inspections/good-will visits
    • Offline capability when the technician is out of network coverage area
  • Basic Phone
    • Receive instant alerts on service call/order assignment
    • Retrieve tasks to be completed
    • Report start, progress, completion of service call/order
  • Office (Web)
    • Log Customer calls, Scheduling , Monitoring completion by Technician
    • Field force location tracker
    • Setup Lists i.e. checklists, quality control list, resource list and part list
    • Maintain Common knowledge repository
    • Define Activity schedule and attach lists , knowledge artifacts
    • Generate / Source (ERP/CRM) Service Orders
    • Service Order Scheduling to Closure workflow
    • Track quotations (generated out of inspection/goodwill visits) to closure    
  • Tablet
    • Performance dashboards
      • Service Call , Service Order Metrics
      • Service Engineer productivity
      • Activity wise Analysis
      • Customer Service TAT (Turn-around-Time)
      • Branch / Dealer performance
      • Service Order Profitability